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Online Complaint Entry

 

Thank you for contacting the Department of Cannabis Control (DCC). The DCC has created this portal to assist complainants in providing the DCC with important information regarding your complaint. To file a complaint, please accept the General Disclaimer below and select the “continue complaint” button. DCC is charged with investigating alleged violations of cannabis licensing laws pursuant to the Medicinal and Adult-Use Cannabis Regulation and Safety Act, Business and Professions Code section 26000, et seq., and Title 4 of the California Code of Regulations, section 15000, et seq.

When you file a complaint against a licensed or unlicensed person regarding suspected violations of DCC’s laws and regulations, your identity as a complainant will be treated as confidential. However, complainants are required to provide their contact information to the DCC including first and last name, phone number and email address with their complaint. If you select the “yes” button under “complaint options” to remain anonymous, DCC will not publicly disclose your name as a complainant to the extent authorized by law. In certain circumstances, DCC may be required to disclose your information to another government agency as required by state or federal law or in response to a court or administrative order, subpoena, or a search warrant.

Providing your contact information allows DCC to follow up with you to gather additional information about your complaint. The information you provide in your complaint determines what action the DCC will take. The DCC is better able to act on complaints that contain firsthand, verifiable information. While anonymous complaints will be reviewed, they may be impossible to pursue without support from you, the complainant.

Your complaint should include a narrative describing the nature of the complaint. Include as many specific details or facts as possible, including names, business name and address, dates, license number, witnesses, location of the incident, and others who have personal knowledge about your complaint. You should also include any documentary evidence to support your complaint. Evidence may include photographs, contracts, invoices, and correspondence.

Remember to include the “who, what, when, where, and how” regarding the complaint. Our analysts can investigate your complaint more thoroughly when sufficient details are provided. Describe, in detail, the alleged violations of DCC’s laws and regulations committed by the licensed or unlicensed person. All personal information provided is confidential and will be disclosed only when authorized by applicable law.

 
General Disclaimer
The Department of Cannabis Control (Department) maintains this website to enhance public protection and facilitate a well-regulated, legal market that benefits all Californians. This is a service that is continually under development. While we try to keep the information on this website timely and accurate, we make no guarantees. We will try to correct errors brought to our attention. Users should be aware that information contained or referenced in this website is for reporting alleged violations of the Medicinal and Adult Use Cannabis Regulation and Safety Act (MAUCRSA), and its implementing regulations only. This website does not reflect any official position of the Department or State of California, and does not constitute legal advice, interpretations of law, or legally binding statements. 

Disclaimer of Liability
Neither the Department, nor any of its divisions, directors, officers, employees, or contributors (collectively “the Department”) shall be held liable for any improper, incorrect, or other use of the information described and/or contained herein, and none assumes responsibility for anyone’s use of the information. In no event shall the Department be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement or substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this system, even if advised of the possibility of such damage. This disclaimer of liability applies to any damages or injury, including but not limited to those caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence or under any other cause of action.

Disclaimer of Warranties/Accuracy of Information   
Although the Department believes the information contained or referenced on this website is reliable, no warranty expressed or implied is made regarding the accuracy, adequacy, completeness, legality, reliability, or usefulness of any information. This disclaimer applies to both isolated and aggregate uses of the information. The Department provides this information on an "as is" basis. All warranties of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, freedom from contamination by computer viruses and non-infringement of proprietary rights ARE DISCLAIMED.

Changes may be periodically made to the information herein; these changes may or may not be incorporated in any new version of the publication. If you have obtained information from the Department’s website from a source other than the Department’s website, be aware that electronic information can be altered subsequent to original distribution. Information can also quickly become outdated. We recommended careful attention to the contents of any metadata associated with a file, and that the originator of the information be contacted with any questions regarding appropriate use.

If you find any errors or omissions, we encourage you to report them to the Department’s webmaster.

Choice of Law   
Construction of the disclaimers above and resolution of disputes thereof are governed by the laws of the State of California.

Public Disclosure
Federal and State laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by State government. At the same time, there are exceptions to the public’s right to access public records. These exceptions serve various needs including maintaining the privacy of individuals. Both State and federal laws provide exceptions. All information collected at this site becomes public record that may be subject to inspection and copying by the public unless an exemption in law exists. In the event of a conflict between this disclosure and the California Public Records Act, the Information Practices Act of 1977, Government Code section 11015.5, the Federal Privacy Act or other law governing the disclosure of records, the applicable law will control.

Additionally, the Department has adopted a Privacy Policy, effective June 14, 2023. The Department values the security and privacy of your personal information and is committed to protecting your privacy rights. The Department seeks only to collect relevant personal information that enables us to assist you in investigating and resolving complaints as prescribed by the MAUCRSA (Bus. & Prof. Code, § 26000 et seq.) and Department regulations (Cal. Code of Regs., tit. 4, § 15000, et seq.) The Department’s Privacy Policy is also accessible on this website and may be found here:


What Happens to Information Submitted to the Department?
If you choose to submit information to the Department, the information will be transmitted through secure lines to our Departmental database. Any private information will only be used for the purposes for which it was provided and will not be shared with another entity except as prescribed by law. 

If you provide us with information regarding an issue that does not fall within our regulatory jurisdiction, we may refer your information to the appropriate local, State, or federal agency on your behalf.

Access to Personal Information
 You may review the records maintained by the Department that contain your personal information, as permitted by the Information Practices Act. 

To do so, please contact the Department's Public Records Coordinator by e-mail at [email protected].

 
 
 
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